Cancellation by Herbvilla:

1. Please note that there may be certain orders that we are unable to accept and must cancel.
2. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include non-serviceable Pin code, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
3. We may also require additional verification or information before accepting any order.
4. We may contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Cancellation by Customer:

1. You can cancel your order before it is dispatched by send us message on our email. If you cancel your order before your product has dispatched, we will refund the full order amount.
2. If the cancellation is after your product has been shipped, please contact our Customer Support and they will initiate your refund after deducting the convenience fee (minimum Rs.100 and can exceed depending upon your order) from the total amount paid.
3. Refund will be initiated once we receive the product(s) back.

Return and Refund

1. Wrong product delivered by Herbvilla to the customer: The customer needs to raise the request within 24 hours of the delivery time. We will reverse pickup of the item and will ship a replacement immediately or will initiate a refund as per the customer’s Interests but shall not be liable for payment of any interest thereon.
2. Missing products from the order: The customer needs to raise the request within 24 hours of the time of delivery. We will ship the missing part of the order at the earliest after confirming the same with our operations team and order packing scans.
3. Customer refuses to accept the order at the time of delivery: A refund of the order will be processed after deducting a conveyance fee (min Rs.100). If the processing fees exceed Rs.100 we will inform you before refunding.
4. Incorrect delivery address/contact number: The customer is expected to provide the correct shipping address and contact number at the time of checkout. If he/she enters the wrong shipping address or contact number at the time of checkout, two cases may arise:
   1. Order is delivered to the wrong person: In such a case, Herbvilla is not liable to issue any refund to the customer.
   2. Order is returned back to us: If the shipment is returned back to our warehouse due to incorrect details, we will issue a refund after deducting a conveyance fee (minimum Rs.100, or more depending upon the order).
5. Wrong item ordered by customer: We urge our customers to properly review the order before completing the transaction, as we do not accept returns due to the consumable and body application nature of the product. This is to ensure the products delivered to our customers are of high quality.

Note:

1. All returned product(s) should be unused and should be sent back along with the original box to the address conveyed by the Customer Service Team.
2. The refund/replacement process for any case will be initiated once we have received the product(s). Refund will be credited to the same account by which payment was done.
3. Images display along with Products are only for general information purposes and can slightly differ from actual products in physical aspects such as size and color as the Natural items do not follow the same consistency every time.